Quick Links:
Go to Terms & Conditions
Go to Questions & Answers
Go to Privacy & Cookies Policy
Terms & Conditions
Things you need to know…
Kat Zahran’s Website, products and related services are made available to you subject to the following Terms of Use.
By visiting www.katzahranjewellery.co.uk, you are accepting and consenting to the practices described we may modify our Terms of Use from time to time, and your continued use of www.katzahranjewellery.co.uk following such change will signify your agreement to be bound by the modified Terms of Use. These Terms of Use and the contract between us are governed by English law. None of the below affects your statutory legal rights and if you disagree with any, you are not permitted to use the Website.
1. Price
Prices shown on the site are in GBP and if VAT is applicable, it is included in the price shown. Please note that all shipments to destinations outside of the UK and the EU may be subject to import duties and taxes and you will be responsible for any local taxes and/or duty on your incoming purchase. All published prices are subject to change at any time without notice. This is largely due to fluctuations in the price of gold and silver which are outside our control.
2. Orders
All orders are subject to acceptance and availability. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability.
3. Commissions
Formal fee proposals will be prepared for commission work. They are a best estimate at the time of writing, and cannot take into account market fluctuations in the price of gold and silver. Any changes in budget would be agreed with you before work is progressed. Written confirmation of instruction for commission work will be required from the individual who will pay the invoice. Commissions require a 50% deposit.
4. Privacy
You will have to provide us with personal information if you place an order. Please refer to our Privacy Policy for more information.
5. Payment
Payment can be made online using Paypal, by cleared cheque from a bank with UK local branches, or in cash if collection is in person. Note that if paying via Paypal delivery will only take place to the address of the account holder. Delivery will not take place until we are satisfied that the payment has been processed. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Kat Zahran Jewellery, we will not be liable for any delay or non-delivery.
6. Returns and exchange policy
We accept returns for an exchange or credit note as long as they are returned unworn in the original packaging within 28 days of receipt. This does not apply to work undertaken on a commission basis. We recommend using Special Delivery as we do not accept responsibility for items lost in transit. Refunds will be made to the original payment method minus post and packaging. Please refer to the Q&A section below to learn more about our returns and exchange policy.
7. Delivery
We aim to fulfill orders as soon as possible. However, many items are made to order so please leave a reasonable amount of time, especially if you are ordering for a special occasion such as a birthday. The estimated delivery time can be advised by Kat based on your enquiry. We will give you an estimated delivery date for your order along with the tracking number of your package. No times or dates are guaranteed. Timescales for delivery of commissions are dependent on the complexity of the piece but will be advised individually. Every effort will be made to meet deadlines, although there may be factors outside our control which prevent this. Should this arise all reasonable efforts to reach a solution acceptable to both parties will be made.
8. Intellectual property rights
All copyright, trademarks and all other intellectual property rights in the Website and its contents are owned by Kat Zahran Jewellery. This includes the Website design, graphics, layout and all software related to the Website. All material and content contained within the Website is made available for your personal, non-commercial use only. None of the contents may be modified, copied, reproduced, transmitted, downloaded, published, displayed, distributed, or sold.
9. Important notices
Every care has been taken to describe our products accurately. We will take all reasonable care to ensure that all details, descriptions and prices on the Website are correct at the time when the products were entered onto the system. From time to time slight variations may occur with design and/or specification. Buying Kat Zahran Jewellery if you live in America or Canada – please note you will not be covered by our product liability policy and your decision to purchase is an acceptance of this.
10. Registrations
Company registration basis: sole trader
Questions and Answers
Q: What happens if I need to return an item?
A: We can offer an exchange or credit note (minus post) for any items purchased once returned unworn, with all the original packaging and receipt within 28 days or purchase. Please note this does not apply to work undertaken on commission.
Q: What happens if I order the wrong size and need to exchange it?
A: That’s fine, as long as the item is returned unworn with all the original packaging and receipt within 28 days of purchase. We can then arrange (in the majority of cases) for the size to be altered. We strongly recommend that you insure your parcel when returning goods as we will not be responsible for goods that are lost or damaged in transit. The cost of this service is payable at the Post Office counter at the time of posting.
Q: I’ve ordered a gift and it’s not the right thing. Can I get a refund?
A: We can offer you a credit note on non-commission based work. The item must be returned to us unworn with all the original packaging and receipt within 28 days of purchase.
Q: There is a fault with my jewellery / an item has broken – can it be repaired?
A: Repairs are undertaken on a case by case basis and depending on the complexity and the nature/cause of the fault, a charge may be made. Your statutory rights are not affected. Jewellery can be re-polished /cleaned at no cost, however, carriage costs are to be paid by the customer and we recommend insured postage as we are not liable for goods lost in transit.
Q: What are the delivery charges?
A: For UK next day delivery shipping with Royal Mail, the cost including packaging is £10. For international shipping with FedEx, the price of postage will be advised on a case by case basis.
Privacy & Cookies Policy
This privacy policy is for the website katzahranjewellery.co.uk and served by Kat Zahran Jewellery who is committed to safeguarding your privacy and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.
Policy key definitions:
- “I”, “our”, “us”, or “we” refer to the business, Kat Zahran Jewellery.
- “you”, “the user” refer to the person(s) using this website.
- GDPR means General Data Protection Act.
- PECR means Privacy & Electronic Communications Regulation.
- ICO means Information Commissioner’s Office.
- Cookies mean small files stored on a users computer or device.
Processing of your personal data
We promise to follow the following data protection principles:
- Personal information must be fairly and lawfully processed
- Personal information must be processed for limited purposes
- Personal information must be adequate, relevant and not excessive
- Personal information must be accurate and up to date
- Personal information must not be kept for longer than is necessary
- Personal information must be processed in line with the data subjects’ rights
- Personal information must be secure
- Personal information must not be transferred to other countries without adequate protection
Your individual rights
Under the GDPR your rights are as follows:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling.
You also have the right to complain to the ICO (www.ico.org.uk) if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Data we gather
Information you have provided us with
When a visitor requests information from this website using our enquiry form, we collect their name, email address, optionally their phone number and non-personally identifiable information about the request which includes the IP address of the computer making the request and the time and date of the request.
When a visitor subscribes to the website, we collect their email address and non-personally identifiable information about the request which includes the IP address of the computer making the request and the time and date of the subscription.
This website does not collect any information regarding purchases. All purchases are made through Etsy. To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact us directly.
When a visitor reviews (comments on) one of our products on our website, we collect their name, email address and non-personally identifiable information about the comment which includes the IP address of the computer making the request and the time and date of the comment. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. Comments and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
Information automatically collected about you
When a visitor accesses this website, we automatically collect certain non-personally identifiable information about the request. This information is stored by cookies and other session tools. This information includes the IP address of the computer making the request and the time and date of the request, the type of web browser being used, and, sometimes, the page from which the visitor is coming. The information does not contain the visitor’s name or email address.
How we use your personal data
We use your Personal Data in order to:
- In order to answer any queries and questions that you may have.
- Provide our services to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you and notifying you of changes to any services.
- Enhance your customer experience.
- Fulfil an obligation under law or contract.
We use the following lawful bases in order to process your personal data:
Consent
You explicitly give your consent to a specific kind of processing of your personal information.
With your consent we process your personal data:
- To answer any specific queries or questions
- To send out newsletters with information on our products and promotions
- For other purposes we have asked your consent for
You can at any time request that your personal information is deleted.
We will continue to process your information until you withdraw consent or it is determined your consent no longer exists.
Your personal data under the consent lawful basis is not shared with any third parties.
Contract
On the basis of contractual necessity, we process your personal data for the following purposes:
- Process your orders
- Send you information about your account and order
- Process payments and prevent fraud – through a 3rd party ecommerce portals and payment gateways (see below for Data shared with other parties)
We keep your information while you are our customer and afterwards for a variety of reasons. We will only keep it for as long as we need to. If you have an account you have direct access in order to manage your data.
Legitimate interests
The processing of the personal data is a legitimate, expected behaviour of a business.
On the basis of legitimate interest we process your personal data for the following purposes:
- To improve our store offerings
- To administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products / services offered/provided;
- To conduct questionnaires concerning client satisfaction;
As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.
Legal obligation
The processing of the personal data is required for legal reasons (e.g., accounting and tax purposes).
On the basis of legal obligation we process your personal data on the basis in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law.
We reserve the right to anonymise personal data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
Additional purposes
We might process your personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:
- The link between purposes, context and nature of Personal Data is suitable for further processing
- The further processing would not harm your interests and
- There would be appropriate safeguard for processing
We will inform you of any further processing and purposes.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
Children
We do not intend to collect or knowingly collect information from children. We do not target children with our services.
Cookies we use
We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.
Some cookies are required to enjoy and use the full functionality of this website.
You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.
Data security and protection
We do our best to keep your personal data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.
Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
If you have an account with us, note that you have to keep your username and password secret.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Transparent Privacy Explanations
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Data shared with other parties
We do not sell products through this websites, but link through to the third-party service Etsy which handles all order processing and payments. Their Privacy Policy can be viewed at https://www.etsy.com/legal/privacy. To fulfil your order, in Etsy you must provide use with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information.
Email marketing messages & subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal data” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See the footer of any marketing messages for instructions on how to unsubscribe or manage your preferences.
Our EMS provider is MailChimp. We hold the following information about you within our EMS system;
- Email address
- Subscription time & date
The MailChimp privacy policy can be viewed at: https://mailchimp.com/legal/privacy/
Contact information
Questions, comments and requests regarding this privacy policy are welcomed and you can either send an email to:
kat@katzahranjewellery.co.uk
Or call us on: 07712 260273.
Changes to this Privacy Policy
We reserve the right to make change to this Privacy Policy.
Last modification was made 24th November 2018.
